
Waste No Day: A Home Services Motivational Podcast
A podcast devoted to challenging, encouraging, advising, and highlighting the men and women of the home services industry. Whether you are a plumber, electrician, or HVAC technician, you all share the common tension of being both the hero and the villain in the eyes of the customer. Hosts Brian and Nate discuss and interview guests to show how to not only be the hero, but to be rewarded with more than a cape.
Latest episodes

May 19, 2025 • 1h 20min
Matt Conway - Effective Listening: Your Superpower for Building Trust and Winning Business
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Matt Conway is an International Sales Executive at Second Nature AI, a global AI sales roleplay and coaching platform, leveraging over a decade of experience running his own sales advisory and training business. He has trained thousands of salespeople and holds broad experience in sales leadership and strategy across various industries and countries. His diverse background and focus on mastering communication, particularly listening and asking questions, equip professionals to build trust and drive sales.
In this episode, we talked to Matt about effective communication, asking clarifying questions, building rapport...

May 12, 2025 • 1h 27min
Ellen Rohr - Leverage Ride-Alongs and Lead Up to Win More in the Truck
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Ellen Rohr is the Co-founder & President of the Zoom Drain Franchise, and currently serves as the brand and industry marketing lead for ServiceTitan. After nearly sinking their own plumbing company due to a lack of financial understanding, Ellen dedicated herself to learning the crucial aspects of business, particularly financial literacy. She became passionate about teaching business planning and financial literacy to help contractors make their operations simpler and more profitable.

May 5, 2025 • 1h 2min
Selling with Integrity: Mastering High-Level Communication for Ethical Sales Success
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In this episode, Nate and Brian talked about ethical sales, communication training, industry misconceptions, technician empowerment...

Apr 28, 2025 • 1h 16min
The Fortune in the Follow-Up: What Happens After They Say "No"
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In this episode, Nate and Brian talked about handling rejections, emotional intelligence, follow-ups, extreme ownership...

Apr 21, 2025 • 1h 24min
The Phone Call from Hell!
Discover the art of active listening and setting expectations in customer relations. The hosts share humorous tales of staying calm during stormy encounters, complete with nods to 'Twister.' Engage with their plans for a sales training bootcamp and the launch of DVD content. Learn how to turn tough customer interactions into lasting connections using empathy and effective communication. Gain insights into mastering sales calls and managing difficult conversations that can lead to productive outcomes.

Apr 14, 2025 • 1h 25min
Scott Mann - Build Unbreakable Connections Through Authentic Storytelling
Scott Mann, a retired Lieutenant Colonel and expert in leadership and storytelling, shares insights from his distinguished military career and the power of human connection. He discusses how vulnerability in storytelling can weave stronger bonds and heal relationships, particularly in high-trust industries like home services. Mann emphasizes the role of authentic narratives in leadership, showcasing how personal stories can foster trust and cooperation. He also explores the balance between self-reliance and community support, illustrating the profound impact of shared experiences.

Apr 7, 2025 • 1h 35min
Erick Parks - Becoming the Trusted Expert by Selling Yourself First
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Erick Parks is a Field Supervisor at A1 Garage Door Service. Erick is passionate about sales and the psychology behind it, enjoying teaching others his approach.
In this episode, we talked about effective sales strategies, building authentic relationships, body language...

Mar 31, 2025 • 1h 39min
Jamie Mellinger - Turn Every No into Your Next Big Payday
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James is a service electrician and safety advisor for Mister Sparky Electric in Lancaster, PA. As a self-proclaimed amateur in selling communication, James graduated the school of hard knocks to eventually become one of the highest producing panel sales electricians in the nation.
In this episode, we talked about process-driven vs. personality-driven sales, objection handling, mentorship, training strategies..

Mar 24, 2025 • 1h 11min
From Stress to Yes: Master Sales Conversations by Replacing Key Trigger Words
Dive into the fascinating world of sales language! Learn how replacing negative trigger words can transform client interactions and build trust. Discover the impact of confident communication and how to craft engaging dialogues that resonate with customers. Explore effective financing strategies to enhance sales conversations and gain insights on personal development in sales mastery. Join the journey towards mastering sales conversations with practical tips and the commitment to continuous improvement!

18 snips
Mar 17, 2025 • 1h 41min
Adam Holbein - Sell More by Selling Less: Building Trust, Increasing Ticket Size, and Removing Sales Pressure
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Adam Holbein is the highest-grossing salesman at Eco Plumbers, Electricians, and HVAC Technicians, Ohio’s leading home services company. He started as a plumbing installer in 2013, moved into plumbing sales, and became the top performer before transitioning to HVAC sales. With an average sale of $19,000 and a 60% conversion rate, he is one of the fastest-growing sales professionals in the industry.
In this episode, we talked about HVAC average ticket size, conversion rates, psychological sales tactics...