96: Informating at Work -- Shoshana Zuboff (Part 2)

We conclude our discussion of Zuboff’s "In the Age of the Smart Machine: The Future of Work and Power" by projecting her conclusions to the present day. On the one hand, many of her findings about the creative ways that management reasserts its authority are still relevant today, but she had also offered strategies for integrating new technologies in ways that would improve both work performance and worker commitment and satisfaction. Would such strategies work today?