The Circuit Breaker

S1 E7 | Unpacking Jobs To Be Done

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May 3, 2022
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INSIGHT

Jobs-to-be-done: Understanding Progress

  • Jobs-to-be-done is about understanding future progress, not current tasks.
  • It reveals the progress someone seeks in specific circumstances, desired outcomes, and trade-offs.
INSIGHT

Importance of Direct Customer Interaction

  • Consumers often struggle to articulate their needs and desired solutions.
  • Talking to people directly uncovers irrationalities and hidden motivations in purchasing.
INSIGHT

Defining Progress through Consumer Goals

  • Progress is defined by the consumer's goal, not the product's function.
  • True progress requires considering context, desired outcomes, anxieties, habits, criteria, and quality.
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