Zapier: Lane Scott Jones on content in the age of AI (and Zapier's pickleball strategy)
Nov 18, 2024
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Lane Scott Jones, Director of Content Marketing at Zapier, shares insights on navigating content in an AI-driven world. He discusses the significant growth of Zapier's content team and the importance of community-building through events like pickleball meetups. Lane emphasizes reimagining organic marketing, focusing on genuine connections rather than traditional SEO. He also highlights adaptive strategies in content marketing as automation evolves, fostering optimism about the future of the industry.
Zapier has significantly increased its content production to 100 articles monthly, adapting to audience needs and market dynamics.
The adoption of AI has transformed Zapier's content strategy, emphasizing the balance between high-traffic topics and targeted conversion-driven content.
Deep dives
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Zapier's Growth and Content Strategy Changes
Zapier has ramped up its content creation efforts, increasing its output from 85 to 100 articles per month, reflecting both team expansion and shifting responsibilities. Director of Content, Lane Scott-Jones, highlighted the importance of focusing on alignment with target audiences and content that builds authority in relevant topics amidst overwhelming choices stemming from Zapier's extensive integrations. The content team is also embracing data-driven decision-making to guide their content strategy, ensuring relevance and optimization for audience engagement. Diversifying content types and exploring events and community interactions have become part of their strategy to adapt to changing market dynamics.
Embracing AI and New Marketing Channels
The adoption of AI has significantly impacted content marketing strategies at Zapier, leading to a surge in traffic from content focused on AI-related topics. However, the company also recognizes the need to balance this high-traffic content with more targeted pieces that drive conversions. In response to evolving SEO challenges, Zapier is diversifying its marketing channels, including video content and community-driven events like pickleball meetups. This strategic pivot not only aims to maintain relevance but also fosters deeper connections with the audience, emphasizing the importance of building community and affinity around the brand.
In this episode of Content Briefly, we interviewed Lane Scott Jones, Director of Content Marketing at Zapier, and discussed the growth of Zapier content production, optimistic perspectives on SEO, content diversification, and more.
This episode is brought to you by our friends at Flying Cat Marketing (https://flyingcatmarketing.com/).
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Timestamps:
00:00 Intro 03:28 Who is Lane Scott Jones? 03:58 Is it overwhelming to write content for Zapier? 06:20 Automation in the day-to-day. 08:46 How has content at Zapier changed? 13:00 Increased content production and team at Zapier. 14:03 Percentages of net new content and content updates. 15:09 Corporate marketing and Lane’s new responsibilities. 17:26 Brand activities and the ‘customer love’ metric. 18:52 Organic strategy is changing. 20:32 ZapConnect and its evolvement into a community. 23:11 Thoughts on the future of content marketing. 26:51 Learn more about Lane and Zapier and get in touch. 28:06 Outro