

Ian McKenna - To Sell Or Grow A Great Lab Services Business?
Dec 5, 2024
Ian McKenna, founder of InTech Scientific, shares the fascinating journey of his profitable lab equipment service business. He delves into the complexities of running a service-centric operation for the pharmaceutical and academic sectors. The conversation covers the valuation of his business amidst growing buyer interest and the challenges of staffing for expansion. McKenna highlights the importance of customer relationships and the strategic considerations behind growth versus selling, revealing the balance between financial and personal fulfillment.
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Transferability Concerns
- Ian's business is highly dependent on his expertise and customer relationships.
- This makes transferring ownership challenging for potential buyers lacking a similar background.
Customer Concentration
- Ian's customer base is diverse, but one large customer contributes significantly to revenue.
- This customer concentration presents a risk if that relationship is lost.
Revenue Model Shift
- Recurring revenue from contracts is increasing while per-diem work decreases.
- This shift towards contracts offers more predictable income.