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In this “Lessons” episode, former FBI hostage negotiator Chris Voss reveals how tactical empathy can transform your business communication—showing why understanding someone’s perspective doesn’t mean agreeing with it, how articulating their fears builds trust and diffuses tension, and why silence and curiosity often lead to the most honest, productive conversations. Learn how to disarm defensiveness, avoid projecting your own biases, and use empathy as a powerful tool to uncover truth, connect deeply, and negotiate more effectively in any situation.

➡️ Show Links

https://successstorypodcast.com

YouTube: https://youtu.be/Tvg26AnyYBg

Apple: https://podcasts.apple.com/us/podcast/chris-voss-fbi-hostage-negotiator-everything-in-life/id1484783544

Spotify: https://open.spotify.com/episode/0Ibbfey2pCmVZMTEwZYYhJ

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https://www.youtube.com/c/scottdclary

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Lessons - The FBI Negotiation Tactics That Transform Business Deals | Chris Voss - Former FBI Hostage Negotiator