Success Story with Scott D. Clary Lessons - The FBI Negotiation Tactics That Transform Business Deals | Chris Voss - Former FBI Hostage Negotiator
Jun 1, 2025
Chris Voss, a former FBI hostage negotiator, shares how tactical empathy can revolutionize business negotiations. He emphasizes that understanding perspectives doesn’t mean agreeing with them, fostering trust through acknowledgment of fears. Voss discusses the power of silence and curiosity as tools for deeper connections and better communication. He also highlights the importance of transparency and active listening, offering strategies to navigate deceit and encourage honesty in high-stakes discussions. Discover how these skills can enhance your negotiation outcomes!
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What is Tactical Empathy?
- Tactical empathy means assessing and articulating the other side's perspective without agreeing or sympathizing.
- This opens communication channels by making others feel understood and connected.
Use Empathy Statements & Invite Correction
- Always articulate what you think the other person is feeling or fearing during negotiations.
- Invite correction to ensure your assumptions are accurate and not clouded by your own bias.
Talk Less, Listen More
- Let the other party speak first to gain insight and reduce your exposure.
- Embrace silence in negotiations because it encourages bonding and reveals valuable information.
