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Negotiate Anything
Humor and Empathy: Breaking Tension in Mediation with Jean M. Lawler, CIPP/US
Jul 27, 2024
Jean M. Lawler, an expert mediator and arbitrator, shares her wealth of knowledge in conflict resolution. She explores the critical differences between needs and wants, emphasizing effective communication. The conversation highlights how empathy and humor can ease tensions in mediation. Jean also discusses preparation strategies, like pre-mediation calls, to improve outcomes and the emotional toll of litigation. Listeners will gain practical insights to enhance their negotiation skills and become more effective communicators.
35:31
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Quick takeaways
- Distinguishing between clients' needs and wants is essential in mediation, enabling parties to focus on meaningful progress rather than rigid outcomes.
- Employing humor and empathy during mediation breaks down barriers and fosters open communication, significantly enhancing the likelihood of successful negotiations.
Deep dives
The Role of Mediation in Conflict Resolution
Mediation plays a crucial role in resolving conflicts without resorting to lengthy litigation. Most cases that a mediator handles are already in litigation, but early mediation before lawsuits are filed can be highly beneficial. Utilization of virtual platforms like Zoom has transformed how mediations occur, allowing mediators to engage participants effectively regardless of geographical limitations. The objective is to understand the needs and wants of each party, creating a conducive environment for potential settlement while maintaining open communication.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode