Humor and Empathy: Breaking Tension in Mediation with Jean M. Lawler, CIPP/US

Jul 27, 2024

Jean M. Lawler, an expert mediator and arbitrator, shares her wealth of knowledge in conflict resolution. She explores the critical differences between needs and wants, emphasizing effective communication. The conversation highlights how empathy and humor can ease tensions in mediation. Jean also discusses preparation strategies, like pre-mediation calls, to improve outcomes and the emotional toll of litigation. Listeners will gain practical insights to enhance their negotiation skills and become more effective communicators.

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Intro

00:00 • 2min

Navigating Mediation: Insights from a Commercial Mediator

02:07 • 3min

Navigating Needs and Wants in Mediation

05:19 • 7min

Navigating the Emotional Toll of Litigation and Finding Hope

12:41 • 5min

Preparation Strategies for Effective Mediation

17:46 • 12min

The Power of Empathy in Negotiation

29:29 • 4min

In this enlightening episode of "Negotiate Anything," host Kwame Christian welcomes expert mediator and arbitrator Jean M. Lawler to discuss the intricacies of effective mediation. With her extensive experience in commercial and insurance mediation, Jean shares invaluable insights on distinguishing between needs and wants, setting realistic expectations, and prioritizing progress over resolution. Kwame and Jean dive deep into the complexities of establishing facts in conflict resolution and the transformative power of empathy and humor in breaking down tensions. Listen in to learn practical strategies that enhance your negotiation and conflict resolution skills, making you a more effective leader and communicator.

What will be covered:

- The significance of distinguishing between needs and wants in mediation.

- Strategies for setting realistic expectations and prioritizing progress over resolution.

- The importance of humor, empathy, and premediation conference calls in breaking down barriers during mediation.

Contact Jean M. Lawler, CIPP/US

Jean's Website: https://www.lawleradr.com/

Follow Jean on LinkedIn: https://www.linkedin.com/in/jean-lawler/

Schedule Your Mediation: https://www.lawleradr.com/take-action

Phone: 310-683-4332

Jean’s Case Manager: Nikki Safavi

Nikki’s Email - nikki@lawleradr.com

Jean’s Email - jlawler@lawleradr.com

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