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7min chapter
Humor and Empathy: Breaking Tension in Mediation with Jean M. Lawler, CIPP/US
Negotiate Anything
Navigating Needs and Wants in Mediation
This chapter explores the essential distinctions between needs and wants in the mediation process, stressing the importance of effective communication and realistic expectations. It emphasizes confidentiality, the complexities of truth in disputes, and the role of humor in easing tensions, ultimately highlighting that resolution goes beyond settlements to include understanding and clarity.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode