Jean M. Lawler, an experienced commercial and insurance mediator based in Los Angeles, shares her transition from law to mediation. She discusses the powerful role of humor in negotiations, highlighting how it can ease tension and facilitate communication. Lawler emphasizes the significance of understanding the difference between wants and needs and offers insights on pre-mediation preparation and bracketing strategies to enhance negotiation effectiveness. Her unique perspective on empathy and creativity in resolving disputes adds depth to the conversation.

Jean M. Lawler, an expert mediator and arbitrator, shares her wealth of knowledge in conflict resolution. She explores the critical differences between needs and wants, emphasizing effective communication. The conversation highlights how empathy and humor can ease tensions in mediation. Jean also discusses preparation strategies, like pre-mediation calls, to improve outcomes and the emotional toll of litigation. Listeners will gain practical insights to enhance their negotiation skills and become more effective communicators.