Superpro Podcast
Tricks to 1300+ Reviews
Dec 24, 2024
Daniel Felt, owner of Kura Home, shares insights from his journey in building a unique home maintenance business. He emphasizes the power of a strong team and core values in hiring, saying, 'I can train anyone for anything.' Daniel discusses the importance of systematizing processes and leveraging customer reviews, boasting about his impressive 1300-plus reviews. He highlights innovative automation tools that enhance client engagement and retention. Join him for essential tips on focusing your entrepreneurial efforts for long-term success.
41:11
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Quick takeaways
- Emphasizing core values over technical skills during recruitment fosters a strong team dedicated to exceptional customer service.
- Consistently prompting customers for reviews after service significantly boosts credibility, resulting in over 1,300 positive feedbacks for the business.
Deep dives
Subscription-Based Home Maintenance Model
A subscription-based home maintenance model offers routine services to homeowners, addressing tasks that are often neglected. This model focuses on quarterly visits to perform maintenance tasks such as changing filters, cleaning dryer vents, and checking smoke alarms. Coeur Home has successfully grown this aspect of the business, servicing around 850 homes, and aims to expand its client base significantly in the future. By providing these essential services regularly, homeowners gain peace of mind knowing their properties are being cared for without the need for them to remember each task.
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