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Conversation Design Defined
- Conversation design is about being mindful of how we shape interactions, both human-computer and human-human.
- All conversations have a design, even if it's unintentional, based on defaults and cultural norms.
Early Touchscreen Design
- Daniel Stillman shares an experience working on a touch-screen ink reader in 2007.
- User research revealed the importance of understanding user needs and expectations beyond the product's aesthetics.
Undesigned Conversations
- Undesigned conversations often rely on sloppy defaults, like scripted meetings and shallow pleasantries.
- These defaults become ingrained, making it difficult to change conversational patterns.