In Their Own Words

Myth of Sticks and Carrots: Boosting Lean with Deming (Part 5)

Oct 21, 2024
Jacob Stoller, a Shingo-Prize winning author, discusses the inadequacies of traditional management's reward and punishment methods. He challenges the myth of 'sticks and carrots,' arguing for intrinsic motivation as a more effective driver of employee engagement. The conversation delves into the importance of creating a supportive work environment, contrasting motivational approaches across cultures, and the vital role of personal growth in boosting productivity. Stoller emphasizes Dr. Deming's human-centric principles, advocating for collaboration over competition in the workplace.
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INSIGHT

Intrinsic vs. Extrinsic Motivation

  • Traditional management often uses "carrots" and "sticks" (rewards and punishments) to motivate employees.
  • Science suggests that intrinsic motivation, not external factors, truly drives quality work.
ANECDOTE

Bob Chapman's Transformation

  • Bob Chapman, CEO of Barry-Wehmiller, transformed his company culture by prioritizing human-centric leadership.
  • An employee's story about improved family life highlighted the impact of intrinsic motivation.
ADVICE

Visit Successful Companies

  • Visit companies with successful, intrinsically motivated cultures to learn firsthand.
  • Witnessing these environments in action is the first step towards transforming your own company.
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