

Interview: Patrick Fagan, author of Hooked, on the behavioral shortcuts that influence what we buy
Jul 23, 2025
Join Patrick Fagan, a behavioral scientist and co-founder of Capuchin Behavioral Science, as he dives into the fascinating world of consumer psychology. He discusses how marketers can leverage behavioral shortcuts like social proof and scarcity to influence buying decisions. The curiosity gap—sparking engagement through contrasts between expectations and reality—is another highlight. Fagan also shares insights on the powerful impact of branding and the mistakes brands make when they stray from their established identities. A must-listen for marketers!
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Cats Boosted Cat Food Sales
- Patrick started in behavioral science consulting by helping a supermarket sell more cat food using pictures of cats.
- Cats worked because they were salient, emotional, attention-grabbing, and relevant to consumers.
Test Behavioral Interventions
- Always test behavioral interventions in the market because what works for one brand may fail for another.
- Know your audience and context; for example, social proof works for baked beans but not luxury handbags.
Use Primary Research for Messaging
- Conduct primary research by talking directly to customers to uncover true motivations.
- Adjust messaging to align with these insights for maximum impact, as seen in an investment app's referral campaign.