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Worklife with Adam Grant
How to become a "friction-fixer" with Bob Sutton
Jan 30, 2024
Organizational psychologist and bestselling author Bob Sutton joins Adam Grant to discuss strategies for overcoming workplace friction, the importance of being a boring leader, and the benefits of good friction. They also explore the impact of quick firing and negative feedback, the significance of genuine listening in conversations, and the importance of challenging others while finding consensus.
38:14
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Quick takeaways
- Implementing good friction in organizations can help reduce confusion and improve efficiency.
- Occasional boredom as a leadership skill can create a calm environment and reduce unnecessary attention.
Deep dives
The importance of making workplaces more effective
Bob Sutton emphasizes the significance of making workplaces more efficient and improving people's lives. He shares that as a PhD student, his mentor taught him the responsibility to have an impact on work environments. He also mentions how his late father's complaints about the US government's dysfunctionality influenced his interest in fixing broken workplaces.
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