Worklife with Adam Grant How to become a "friction-fixer" with Bob Sutton
176 snips
Jan 30, 2024 
Bob Sutton, an organizational psychologist at Stanford and bestselling author, discusses how to become a 'friction-fixer' in the workplace. He emphasizes the importance of empathetic leadership and being a better listener. Sutton reveals surprising benefits of inconvenience and how being perceived as boring can actually strengthen leadership. The conversation touches on navigating tough decisions and fostering healthy dialogue among teams, challenging conventional approaches to organizational dynamics.
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Experience Inconvenience
- Leaders should occasionally experience the inconveniences their team or customers face.
- This helps them understand the problems and make better decisions.
Home Depot's Supply Chain
- Carl Liebert, when at Home Depot, worked night shifts to understand supply chain problems.
- He discovered that incomplete boxes from suppliers caused inventory issues, costing the company money.
Questions vs. Statements
- Leaders should track their ratio of questions to statements in meetings.
- Asking more questions fosters better communication and understanding within the team.
