Chris Voss, a former FBI lead negotiator and bestselling author of 'Never Split the Difference,' shares his incredible insights on negotiation. He emphasizes the importance of empathy and active listening, revealing how understanding others' needs can transform any negotiation into a partnership rather than a battle. Voss recounts tense situations, from bank robberies to personal relationships, showcasing techniques like mirroring and labeling emotions to build rapport. His experiences highlight that successful negotiations stem from a deep human connection.
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question_answer ANECDOTE
First Hostage Negotiation
Chris Voss's first hostage negotiation involved a rare bank robbery with hostages.
The robber used manipulative tactics, but Voss secured everyone's release by building rapport and keeping promises.
volunteer_activism ADVICE
Handling Unreasonable Demands
When facing unreasonable demands, question how they can be met in the given timeframe.
This encourages pondering and reveals the impracticality of their demands.
insights INSIGHT
Importance of Collaboration
Collaboration is essential for any long-term relationship, even with repeat offenders.
Treat every interaction as if there will be future consequences for your actions.
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In this book, Daniel Kahneman takes readers on a tour of the mind, explaining how the two systems of thought shape our judgments and decisions. System 1 is fast, automatic, and emotional, while System 2 is slower, effortful, and logical. Kahneman discusses the impact of cognitive biases, the difficulties of predicting future happiness, and the effects of overconfidence on corporate strategies. He offers practical insights into how to guard against mental glitches and how to benefit from slow thinking in both personal and business life. The book also explores the distinction between the 'experiencing self' and the 'remembering self' and their roles in our perception of happiness.
Never Split the Difference
Negotiating As If Your Life Depended On It
Tahl Raz
Chris Voss
VOSS/RAZ
This book, written by former FBI hostage negotiator Chris Voss and co-author Tahl Raz, provides a masterclass in influencing others through negotiation. It distills the Voss method, revealing skills such as establishing rapport, creating trust with tactical empathy, and transforming conflict into collaboration. The book is filled with real-life examples from Voss's career, illustrating how these techniques can be applied in both professional and personal life to achieve goals and defuse potential crises.
Start With No
The Ultimate Negotiation Guide
Chris Voss
Jim Camp
Tal Ras
Dans "Start With No", Jim Camp partage ses stratégies de négociation éprouvées, basées sur des années d'expérience dans le domaine des ventes. Il explique comment transformer un "non" initial en un accord favorable en utilisant des techniques de communication et de persuasion efficaces. L'ouvrage met l'accent sur l'importance de la préparation, de l'écoute active et de la compréhension des besoins de l'autre partie. Il propose des méthodes pour gérer les objections, construire des relations solides et obtenir des résultats positifs. Le livre est une ressource précieuse pour les professionnels souhaitant améliorer leurs compétences en négociation et en vente.
Chris Voss is the former lead negotiator for the FBI, and the author of Never Split the Difference, a book about how to negotiate and how to get what you want from other people which has sold millions of copies worldwide. He has handled practically every high stakes crisis management scenario imaginable. What is unique about Chris’ technique is he emphasises seeing negotiation and deal making as a partnership, not a battle of wills. You only get what you want if you make an effort to understand what the other people really wants, and help them to understand what you want to. Making deals isn’t possible without a base of human-to-human connection.
In this conversation Chris opens up about a number of different type of dynamics we have to negotiate in our daily lives, from romantic relationships to friendships. We also get the inside scoop on what it’s like to handle some of the toughest situations, from bank robberies to hostage crises, anyone can imagine. What he learnt is that managing relations with other people is really about trying to help them, and all of us can do with a little of the help Chris brings us in this conversation.
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