The Diary Of A CEO with Steven Bartlett cover image

FBI’s Top Hostage Negotiator: The Art Of Negotiating To Get Whatever You Want: Chris Voss

The Diary Of A CEO with Steven Bartlett

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Voices of Negotiation

This chapter explores three negotiation voices—assertive, analytical, and friendly—rooted in evolutionary psychology and their effects on emotional dynamics. It emphasizes the significance of labeling emotions to foster collaboration and improve understanding, particularly in high-stakes situations like romantic relationships. The discussion also includes the psychological impacts of trauma on negotiations, ethical complexities faced by negotiators in crises, and the importance of emotional recognition for rapport-building.

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