Carl - “How do I embrace friction in my company?”

When Carl started working at a green-energy company, there were 50 employees. Now, Carl is in management and the company has ballooned to 400 employees. Recently, he’s noticed that some of the new hires don’t want to engage with the company’s inclusive culture, and that’s creating friction. With the help of Anne and Frances, Carl discovers that the problem isn’t about a few toxic employees — it’s the culture of conflict aversion at the company. Transcripts for Fixable are available at go.ted.com/fixablescripts.

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