This New Way

Charlene Li, Disruptive Leadership Expert, on Customer-Centric Strategy, Big Gulp Moments, and AI Transformation

Oct 31, 2024
In this discussion, Charlene Li, a New York Times bestselling author and digital transformation expert, shares her insights on leading through disruption. She emphasizes the importance of creating customer-centric organizations and identifies 'Big Gulp' moments that challenge leaders to embrace risk. Charlene highlights how generative AI can serve as a transformative force, advocating for collaboration and a culture of listening. With real-world examples, she offers strategies for navigating change and fostering innovation in a rapidly evolving landscape.
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