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Charlene Li, Disruptive Leadership Expert, on Customer-Centric Strategy, Big Gulp Moments, and AI Transformation

This New Way

CHAPTER

Navigating Big Gulp Moments in Leadership Decisions

This chapter explores 'big gulp moments,' crucial decision-making instances faced by leaders with limited information. It highlights the role of prior experiences in fostering confidence and the importance of distinguishing between good decisions and the right decision.

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