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Charlene Li, Disruptive Leadership Expert, on Customer-Centric Strategy, Big Gulp Moments, and AI Transformation

This New Way

CHAPTER

Harnessing Generative AI for Business Transformation

This chapter explores the transformative potential of generative AI across industries and the urgent need for organizations to adapt their strategies accordingly. It discusses the formation of cross-functional teams to effectively integrate AI, emphasizing the importance of collaboration, responsible AI use policies, and fostering a culture of listening and engagement among leadership. Additionally, it highlights the challenges and opportunities presented by AI in reshaping customer interactions and improving productivity.

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