Reveal: The Revenue AI Podcast by Gong cover image

Reveal: The Revenue AI Podcast by Gong

How to change focus from seller to buyer needs

Dec 18, 2023
Carole Mahoney, Founder of Unbound Growth and author of Buyer First, talks about shifting sales focus to buyer needs, avoiding outcome fixation, and fostering collaborative selling. She emphasizes the importance of changing perceptions of sales and using buyer-focused language. The podcast also discusses identifying roadblocks in sales and the connection between sales and problem-solving.
37:31

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Shifting the focus from self-centered sales tactics to addressing buyer needs and creating a positive customer experience is crucial in overcoming the negative perception of sales.
  • Applying psychology and neuroscience in sales by understanding buyers' beliefs, using open-ended questions, and personalized messaging can enhance rapport, trust, and decision-making.

Deep dives

Importance of small wins in sales

The podcast episode highlights the significance of small wins in sales rather than solely focusing on big numbers. Small incremental wins, referred to as leading KPIs, build confidence and motivate salespeople to make more changes. Leaders are encouraged to identify and measure small changes that show quick wins to salespeople, thereby incentivizing them to implement further changes.

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