Ellen Rockdale, a Lifecycle Marketing expert at HoneyBook, brings her insights on overcoming common marketing hurdles. She discusses the nagging gap between marketing and engineering teams and offers solutions to enhance collaboration. Ellen emphasizes the importance of choosing the right tools and acquiring basic technical skills to empower marketers. She also shares strategies for improving operational visibility and reducing dependence on engineering during campaign execution, ensuring quick turnarounds even in tight timelines.
Marketers can expedite campaign launches by prioritizing actionable Minimum Viable Products (MVPs) to overcome technical bottlenecks and frustrations.
Effective communication and collaboration between marketing, engineering, and operations teams are essential for reducing misunderstandings and improving workflows.
Deep dives
Understanding Campaign Bottlenecks
Marketing teams often experience delays in campaign launches due to their reliance on engineering and operations for implementation. This dependence stems from the need to send tailored messages, requiring intricate data and custom events, which often lead to bottlenecks as teams wait for technical support. Many marketers become frustrated when their campaigns stall in backlogs, often related to overly ambitious expectations and the ideal of personalization. To overcome these issues, it is essential for marketers to prioritize actionable Minimum Viable Products (MVPs) to expedite campaign rollout by focusing on what can be accomplished quickly rather than perfecting every detail.
Empowering Marketers through Data Literacy
Marketers benefit significantly from a strong understanding of the data they work with, including its origins and how it integrates into marketing automation tools. Familiarity with the sources of data allows marketers to make informed requests to their engineering counterparts and develop a shared language, enhancing collaboration. By leveraging customer data platforms (CDPs) and familiarizing themselves with essential technical skills, marketers can reduce their reliance on engineering teams for routine tasks. This self-sufficiency enables them to create targeted campaigns more efficiently and fosters a smoother workflow across departments.
Streamlining Communication and Processes
Effective communication is critical in minimizing misunderstandings and improving workflows between marketing, engineering, and operations teams. Regular check-ins and tailored conversations can help build relationships, as marketers can clearly articulate their needs based on the motivations of different teams. Establishing clear processes and visibility into workload priorities will alleviate last-minute requests, fostering a collaborative environment. By ensuring all partners understand the implications of requests and the processes involved, organizations can enhance overall efficiency and campaign success.
Let’s be honest: there’s a gap between marketers and engineering/ops when it comes to getting campaigns off the ground.
It feels like every move requires technical support, delays, and more. But, our guest Ellen Rockdale may have the remedy for it. Enter: silos, learning technology, and understanding each other.
Plus, Ellen talks about quick turnarounds—and every company is different. How can you get your automation software prepped and get your team rallied around when time is limited?
If you’re a technical marketer looking to sharpen your skills, this is the episode for you.
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