166 (Lead): Build a Winning Sales Team With Commitment to Practice (Kevin "KD" Dorsey, SVP of Sales and Partnerships @ Bench Accounting)
Oct 12, 2023
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Kevin 'KD' Dorsey, SVP of Sales at Bench Accounting, shares practical leadership tips like defining 'What Good Looks Like', incorporating regular practice, and following the BIPSY methodology. The conversation delves into the power of documentation, effective sales team coaching, and understanding individual needs in sales management.
Document 'What Good Looks Like' for success through defined standards.
Incite continuous skill development through integrating practice into the sales team's routine.
Deep dives
KD Talks About Creating Lasting Change Through Neural Pathways in the Brain
KD explains that changing behavior requires burning a new way of thinking into the brain to create lasting and permanent change by taking advantage of human behavior, which often follows neural pathways. He emphasizes the importance of practice with reps in a way that leverages human behavior, challenging traditional ways of roleplaying and offering insights on how to alter behaviors effectively.
Sales Superhuman Secret: Using Auto Reminders and Warm Introductions
KD shares his secret to being a sales superhuman by using auto reminders for every prospect interaction. He stresses the significance of using warm introductions to targeted accounts through salespeople working at those accounts, emphasizing the value of human connections and personalized outreach in sales strategies.
Leadership Takeaways: Documenting 'Wiggle', Importance of Practice, and Bipsy Methodology
KD emphasizes the importance of documenting 'Wiggle,' which stands for what good looks like, where defining, documenting, and demonstrating standards is crucial for success. He advocates for the practice in sales, highlighting the necessity of continuous skill development rather than relying on on-the-job experience. Additionally, KD introduces the Bipsy methodology, focusing on behavior, individual characteristics, process efficiency, skills development, and leadership strategies to enhance team performance.
Scaling Greatness through Documentation and Skill Development
KD shares strategies on scaling greatness within sales organizations through documentation and structured skill development practices. He stresses the power of documenting best practices, metrics, and training materials to enable consistent coaching and performance improvement. KD's approach involves diagnostic coaching, metric-driven feedback, and the utilization of checklists to ensure a standardized and effective coaching process across all team members.