067: Design for How People Think with John Whalen

1

Introduction

00:00 • 3min

2

The Importance of Psychology in Design

03:18 • 4min

3

The Six Minds of Experience

07:32 • 3min

4

The Importance of Language in Design

10:45 • 4min

5

The Importance of Language in the Workplace

15:13 • 5min

6

The Different Expectations of Happy Hour

20:11 • 1min

7

How to Match Expectations to Your Product or Service

21:21 • 2min

8

The Implications of Emotional Decisions

23:31 • 5min

9

What Do You Fear the Most?

28:23 • 2min

10

The Emotional Side of Design

30:34 • 4min

11

The Importance of Soundproofing Your Glass

34:35 • 4min

12

The Importance of Understanding Your Audience

38:21 • 4min

13

The Importance of Contextual Interviews in Gathering User Data

42:49 • 5min

14

The Psychology Behind Snapchat's Success

48:03 • 4min

15

Don't Design for Everyone, Please Nobody

51:39 • 4min

16

The Six Minds Process

55:19 • 2min

17

The Power of Timelines

56:54 • 2min

18

How to Be a Successful User Center Designer

59:03 • 3min

19

How to Get Access to Senior Executives

01:01:48 • 4min

20

The Importance of Preparation

01:05:20 • 2min

21

How to Think Big for Your Business

01:07:40 • 3min

22

The Importance of Thinking Big

01:10:32 • 5min

23

How to Be a Better User Defender

01:15:35 • 2min