

Use Humble Inquiry, Don't Make An A$$ out of U and Me with Edgar Schein, PhD, and Peter Schein, MBA
May 30, 2021
Award-winning experts Edgar and Peter Schein discuss the importance of humble inquiry in healthcare communication. They highlight how asking questions and actively listening can create psychological safety for both patients and healthcare professionals. The episode explores the impact of relationships, promoting humble communication, addressing patients' concerns beyond symptoms, and effective communication in pediatric care.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
The Power of Relationships in Healthcare
02:20 • 22min
Promoting Humble Communication in Healthcare
23:51 • 18min
Exploring Patients' Concerns Beyond Symptoms
41:47 • 3min
Effective Communication in Pediatric Care and Relationship Building
45:17 • 4min
Emphasizing Humble Inquiry in Healthcare and Banking Service Ad
49:21 • 2min