Use Humble Inquiry, Don't Make An A$$ out of U and Me with Edgar Schein, PhD, and Peter Schein, MBA
May 30, 2021
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Award-winning experts Edgar and Peter Schein discuss the importance of humble inquiry in healthcare communication. They highlight how asking questions and actively listening can create psychological safety for both patients and healthcare professionals. The episode explores the impact of relationships, promoting humble communication, addressing patients' concerns beyond symptoms, and effective communication in pediatric care.
Building psychological safety through humble inquiry improves communication in healthcare teams.
Understanding relationship levels in healthcare settings enhances interactions between medical professionals and patients.
Incorporating humble inquiry in doctor-patient relationships fosters trust and addresses emotional needs alongside medical concerns.
Deep dives
Importance of Open Inquiry in Healthcare Relationships
The podcast emphasizes the significance of open inquiry in healthcare interactions, highlighting the shift from transactional and machine-like models to more relationship-centered approaches. In both business and medicine, this change to open, complex systems work underscores the necessity of genuine relationships over hierarchical structures. The discussion underscores how building psychological safety through humble inquiry fosters effective communication and collaboration among healthcare teams.
Levels of Relationships in Healthcare Environments
The podcast delves into the concept of various relationship levels in healthcare settings, ranging from dominative (-1) to personal (level two) and intimate (level three). The examples provided illustrate how different levels impact interactions within medical teams and between doctors and patients. By exploring these relationship dynamics, healthcare professionals can adapt their communication styles to foster more effective and compassionate care.
Application of Humble Inquiry in Doctor-Patient Relationships
The episode discusses the application of humble inquiry in doctor-patient relationships, emphasizing the importance of genuine curiosity and active listening. By focusing on open-ended questions and understanding underlying patient concerns, healthcare providers can create a supportive and trusting environment. Examples from the podcast highlight the significance of addressing emotional needs alongside medical symptoms to enhance the quality of care.
Efficient Implementation of Humble Inquiry in Medical Visits
The podcast explores pragmatic ways to efficiently incorporate humble inquiry in time-constrained medical visits. By using icebreakers, expressing empathy, and recognizing shared contexts, doctors can establish meaningful connections with patients and address their primary worries effectively. The discussion emphasizes the need for doctors to navigate the balance between efficiency and effectiveness in addressing patients' emotional and medical needs.
Resources and Further Learning on Humble Inquiry
Towards the end of the podcast, the speakers mention resources for further learning on humble inquiry, such as their organization, the Organizational Culture and Leadership Institute, and the book 'Humble Inquiry'. They recommend using the book's exercises and case studies as practical tools to apply humble inquiry principles in healthcare settings. Additionally, a financial resource tailored for physicians, Panacea Financial, is highlighted for personalized banking solutions.
Integration of Patient Concerns and Effective Communication Strategies
In conclusion, the podcast underlines the integration of patient concerns and effective communication strategies in healthcare interactions. By embracing humility, active listening, and situational awareness, healthcare professionals can enhance the quality of care and strengthen relationships with colleagues and patients. The emphasis is on genuine connection, mutual respect, and collaborative decision-making to foster a patient-centered approach in healthcare.
Award-winning father-son duo Edgar Schein and Peter Schein are renowned in the organizational healthcare development space. The pair co-founded the Organizational Culture and Leadership Institute and have collaborated on several books, including two in the Humble Leadership series. The first edition of Humble Inquiry (2013) has sold more than 200,000 copies worldwide and has been translated into 17 languages. Asking questions and actively listening to the answers is a foundational skill for everyone in the healthcare space. Unfortunately, in a world of accelerating change, we often find ourselves doing and telling rather than asking and listening. The Scheins believe our failure to ask humbly and with the right attitude has created healthcare spaces in which people do not feel psychologically safe to communicate freely – a trend that can be especially detrimental to both patients and healthcare professionals. This episode will help us to not only communicate better with our patients, but our healthcare team. Find them at OCLI.org
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This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.
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