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How to Give Feedback Without Ruining Everything | Kim Scott

4 snips
Nov 3, 2021
Kim Scott, bestselling author of "Radical Candor" and "Just Work," shares her insights on giving effective feedback without harming relationships. She introduces the concept of radical candor, balancing care and directness, while cautioning against ruinous empathy and manipulative insincerity. Kim discusses navigating workplace diversity, creating a safe feedback culture, and the challenges of addressing power dynamics. Through personal anecdotes, she emphasizes the importance of clear communication and fostering growth in team environments.
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ADVICE

Radical Candor Definition

  • Give feedback with both care and directness.
  • This is called "radical candor."
INSIGHT

Radical Candor Pitfalls

  • Obnoxious aggression is challenging directly without showing care.
  • Ruinous empathy is caring without challenging directly.
ANECDOTE

Ruinous Empathy Story

  • Kim Scott shares a story about Bob, an employee whose work was subpar.
  • She avoided giving him direct feedback due to his sensitivity and her fear of being perceived negatively.
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