The future of performance marketing with Kris Tait from Croud
Nov 13, 2024
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Kris Tait, US Managing Director of Croud, shares his insights into the rapidly evolving world of performance marketing. He discusses the critical mistake many marketers make by overlooking brand awareness. Kris emphasizes the need to blend short-term metrics with long-term strategies for sustainable growth. He highlights the importance of first-party data in navigating privacy regulations and warns that while AI will complicate marketing, it won't diminish its value. The conversation reveals how to maintain human engagement in an increasingly automated landscape.
Marketers must shift their focus from immediate performance metrics to brand awareness and long-term customer relationships for sustainable growth.
Integrating incremental measurement strategies with brand marketing is crucial for understanding true campaign effectiveness and refining media spending.
Deep dives
The Importance of Incremental Results in Performance Marketing
Performance marketing must validate its effectiveness through measurable, incremental results. The conversation highlights that a significant portion of current metrics, such as leads and clicks, may not truly reflect the value being delivered to businesses. Moving forward, marketers are encouraged to look beyond surface metrics to assess actual growth and potential cannibalization of organic sales. This re-evaluation is crucial to ensure that marketing efforts genuinely contribute to increased revenue rather than simply attributing success to misleading channels.
Evolving the Concept of Performance Marketing
Originally emerging in the 2000s with the advent of tools like Google Analytics, performance marketing has thrived on measurable outcomes, leading to significant revenue growth for brands and agencies alike. However, the industry may have become complacent, focusing more on immediate performance metrics at the expense of cultivating long-term customer relationships. Future success will require agencies to integrate brand marketing with performance marketing while prioritizing customer engagement and awareness over transactional metrics. To depart from this performance-centric mindset, marketing approaches must evolve to foster deeper connections with consumers.
Challenges of Implementing Incrementality
Implementing an incrementality framework in marketing is complex, necessitating a combination of measurement strategies such as digital attribution, media mix modeling, and A/B testing. Best practices involve conducting geographic split experiments to gauge the effectiveness of campaigns, allowing marketers to differentiate between incremental impacts and existing trends. However, the execution of such experiments can be challenging due to the need for comprehensive data management across various platforms. A successful approach will not only refine attribution but also recalibrate media spending based on validated insights.
Balancing Performance and Brand Marketing
The conversation emphasizes the necessity of achieving a balance between performance marketing and traditional brand advertising, as both are vital for sustainable growth. Many brands risk over-investing in short-term results without fostering awareness and consideration, leading to stagnation as they exhaust their available market. By adopting a dual approach, agencies can inspire potential customers while maintaining accountability for performance outcomes. This integrated strategy is essential for brands to thrive in an increasingly competitive landscape, combining creativity with performance-driven metrics.
Performance marketing is changing fast. Are you keeping up? Kris Tait, US MD of digital agency Croud, reveals the critical mistake so many marketers make (clue: it’s about brand awareness), how to balance short-term metrics with long-term growth, and why AI will make marketing harder, but not worse.
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