

*Classic Episode* Shifting Sales Culture From The Top Down
7 snips Feb 5, 2025
In this insightful conversation, Sean Burke, COO of Prometric, Carole Mahoney, founder of Unbound Growth, and Paul Fuller, CRO of Membrain, delve into the intricacies of sales culture. They emphasize the importance of understanding the buyer’s experience and the role of trust in vendor selection. The guests challenge outdated stereotypes about sales, promoting a collaborative approach over manipulation. They also discuss the impact of realistic goals on team performance and the necessity for sales enablement tools to foster genuine connections.
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Selling Style Over Process
- How you sell matters more than what you sell.
- Personalizing process and methodology improves buyer experience.
Sales Mindset Shapes Behavior
- Sales is an exchange of value, not a pushy act.
- Mindsets shape sales behaviors, harming trust if they see sales as manipulation.
Testing Clients Builds Trust
- Sean's team takes clients' tests to understand their experience deeply.
- This effort builds trust and sometimes leads clients to choose them.