Front Row Seat with Ken Coleman

Master Negotiator: Proven Strategies for Winning Any Negotiation

4 snips
Jun 24, 2025
Chris Voss, a former FBI hostage negotiator, shares his expertise on mastering negotiations. He reveals the most powerful word to use during discussions and the importance of empathy to stay calm under pressure. Voss also dives into recognizing deception, teaching listeners how to identify lies and avoid negotiation pitfalls. With engaging personal anecdotes, he illustrates how intuition and honesty can pave the way for successful negotiations. Get ready to enhance your deal-making skills and build trust in high-stakes situations!
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INSIGHT

Subtlety Wins Negotiations

  • Assertiveness in negotiation often causes people to shut down and lock up.
  • The key to gaining an upper hand is to avoid aggressive assertion and use subtle influence.
ANECDOTE

Empathy Learned on Hotline

  • Chris Voss aimed to join the FBI negotiation team but was initially rejected.
  • Volunteering on a suicide hotline taught him the power of empathy in negotiation.
ADVICE

Say No Gently with Labels

  • Say no gently by labeling feelings instead of outright denying requests.
  • Avoid making the other person feel attacked or interrogated to keep negotiations open.
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