Changing Minds with Owen Fitzpatrick

How to Become a World-Class Communicator with Phil M. Jones

Nov 11, 2024
Phil M. Jones, author of the best-selling book 'Exactly What to Say,' is a communication guru with deep insights into sales strategy. He shares effective techniques for navigating tough conversations and emphasizes the power of emotional intelligence. Phil highlights the importance of understanding diverse perspectives in divisive discussions and offers wisdom on fostering collaboration through respectful dialogue. The conversation also touches on managing expectations and adapting communication styles across cultures, all while infusing a dose of humor with personal anecdotes and life lessons.
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ADVICE

Win Over The 'Maybe' Voters

  • Target the people stuck in 'maybe' by creating order from their chaos and empowering your ambassadors.
  • Use existing cheerleaders to pull undecided people toward your position.
ADVICE

Master The Moment, Not Just Words

  • Prepare your message before the moment so you can perform it with emotional intelligence.
  • Review and edit afterward to improve for the next time.
ADVICE

Talk Less, Ask More At The Table

  • Give zero advice at contentious family meals and stay genuinely curious about others' reasoning.
  • Ask questions that uncover the foundation and experience behind their beliefs.
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