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VUX World

What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy

Feb 7, 2024
Philipp Heltewig, CEO of Cognigy, discusses the rise of generative AI and its impact on the workplace. They also talk about the use of large language models for classification in chatbots and the challenges and solutions for enterprises using generative AI. Additionally, they give advice for businesses hesitant about automation in customer service and explore the frailty of AI in customer service and the potential of traditional technologies.
48:10

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Quick takeaways

  • Generative AI emerged as a breakthrough technology in 2023, leading to transformative conversational experiences.
  • Companies using large language models (LLMs) face challenges in scalability, reliability, and privacy, but can mitigate risks by implementing fallback cascades and partnering with trusted LLM providers.

Deep dives

The rise of generative AI in 2023

In 2023, generative AI emerged as a breakthrough technology that gained widespread attention. While it had existed before, the release of models like GPT-3 in November 2022 brought generative AI to the forefront of the industry. The technology received significant hype and sparked both excitement and concerns. Companies rapidly modified their roadmaps to incorporate generative AI, exploring new techniques like prompt engineering, retrieval augmented generation, and multi-modal generative AI. The year 2023 marked a transformative phase for the industry, with the emergence of conversational experiences that surpassed what was previously considered possible.

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