What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy
VUX World
The Frailty of AI in Customer Service and the Potential of Traditional Technologies
This chapter explores the potential risks and challenges of utilizing AI-powered chatbots in customer service, questioning their ability to achieve perfection. It also highlights the benefits of integrating traditional technologies with AI for enhanced customer experience, and provides updates on upcoming webinars and events.
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