The Use of Large Language Models (LLMs) for Classification in Chatbots

The speakers talk about the use of large language models (LLMs) for classification in chatbots and how they can be helpful for risk-averse organizations. They discuss the challenges of NLU systems failing to accurately interpret user inputs and how NLU systems perform marginally better than LLMs in classification performance. However, they acknowledge that the effectiveness of classification for LLMs may improve in the future.