S3E2 With UX and AI, Context is Everything with Sarah Gibbons and Kate Moran of Nielsen Norman Group
Jan 18, 2024
auto_awesome
Sarah Gibbons, VP of NN/g, discusses anthropomorphism and generative AI. Kate Moran, VP of Research and Content, delves into interaction design and digital content. The podcast explores the role of AI in UX, convergence of tools, user control in AI and self-driving tech, emotional attachments to computers, employee-customer-shareholder alignment, self-driving cars, design education reform, the impact of company culture, AI in user research, and the transition to new UIs.
The future role of designers will be focused on solving increasingly complex problems and the rising importance of critical curation in a content-flooded world.
Conversational AI is the next phase of experience design, but there is a need for a balance between conversation and UI features.
AI-generated content can provide efficiency and speed, but human judgment and storytelling are still crucial.
Deep dives
The Changing Nature of User Research
The podcast discusses the changing nature of user research and emphasizes the importance of keeping real humans at the center of the process. It highlights that the future role of designers will be focused on solving increasingly complex problems and the rising importance of critical curation in a content-flooded world.
The Role of AI in User Experience
The podcast explores the role of AI in user experience design, specifically focusing on conversational AI as the next phase of experience design. It discusses the potential applications of conversational AI and highlights the need for a balance between conversation and UI features. The podcast also touches upon the challenges of interaction strategies and the importance of understanding user behavior in the context of conversational AI.
The Impact of AI on Writing
The podcast delves into the impact of AI on the writing process, highlighting the benefits and limitations of AI-generated content. It addresses the desire for efficiency and speed in writing tasks but also acknowledges that human judgment and curation play an important role in content creation. Additionally, the podcast discusses the importance of storytelling and the emotive aspects of writing that may be difficult for AI to replicate.
The Future of Design and Human-AI Interaction
The podcast explores the future role of design in the context of AI and discusses the evolving expectations and experiences of users. It highlights the potential shift towards hybrid interfaces that seamlessly combine conversational AI with traditional UI elements. The podcast also raises questions about control, empathy, and the potential impact of AI on different industries and societies.
The Future Workweek Paradigm
The podcast discusses the possibility of a future workweek paradigm where work changes, but we still work five days a week. The idea is that work would shift so much that it doesn't resemble work in the past, allowing more time for volunteering and spending time with others. However, substantial socioeconomic upheaval may be necessary to achieve this change.
The Importance of Business Accountability
The podcast explores the need for businesses to step up and prioritize values beyond solely satisfying shareholders. It highlights the challenge of businesses being accountable to all stakeholders, including employees and the community. While there have been movements to make business leadership more accountable, such as considering the impact on the environment, the primary driver for decision-making remains shareholder value. This shift in business values is crucial for achieving a future where AI and automation are integrated responsibly.
Sarah Gibbons and Kate Moran of Nielsen Norman Group join Robb and Josh for a deep dive at the intersection of UX and AI. As the Vice President of NN/g, Sarah shares insights from a recent exploration of anthropomorphism and generative AI. Kate Moran is VP of Research and Content and has done extensive research into interaction design and digital content. As leaders at one of the vanguard experience design firms, Sarah and Kate help navigate the frenzied intersection of UX and AI.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
