How to Be Awesome at Your Job

949: How to End Miscommunications, Unclarity, and Endlessly Repeating the Same Conversation with Marsha Acker

Apr 1, 2024

41:07

Snipd AI

Marsha Acker discusses breaking free from miscommunications by focusing on understanding the root causes and actions in conversations. She emphasizes the importance of recognizing covert actions in communication, enhancing self-awareness, and navigating miscommunications in team meetings by fostering genuine dialogue and feedback.

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Recognize the four key actions in conversations to predict and potentially change outcomes.

Authentically articulating unexpressed thoughts can shift conversations and prevent recurring patterns.

Deep dives

Importance of Effective Communication in Relationships

Effective communication is crucial in all human interactions, as highlighted by Marsha Acker. Misunderstandings and miscommunications often stem from unspoken thoughts, leading to recurring conversations that lack progress. By recognizing the structure of conversations and understanding the four key actions within them (setting a move, follow, oppose, bystand), individuals can predict and potentially change the outcomes.

Introduction

3min

Breaking the Cycle of Repetitive Conversations

2min

Understanding Covert Actions in Communication

21min

Functional Self-Awareness in Leadership

4min

Navigating Miscommunication in Team Meetings

6min

The Power of Self-Awareness and Feedback

6min

Marsha Acker reveals how to break free from the cycle of miscommunication and misunderstandings.

— YOU’LL LEARN —

1) The root of misunderstandings and miscommunications

2) The four actions of every conversation

3) The more effective way to disagree with someone

Subscribe or visit AwesomeAtYourJob.com/ep949 for clickable versions of the links below.

— ABOUT MARSHA —

Marsha Acker, CPCC, PCC, CPF, is the host of the Defining Moments of Leadership podcast, the founder and CEO of TeamCatapult, and the author of two groundbreaking and thought-provoking books: The Art and Science of Facilitation and Build Your Model for Leading Change (a workbook). Marsha has an international presence and reputation as a facilitator of meaningful conversations, a host of dialogue, and a passionate agilest. She coaches leadership teams to grow their collective leadership and to build the capability of achieving true, sustainable behavior change through dialogue.

• Book: "Build Your Model for Leading Change: A Guided Workbook to Catalyze Clarity and Confidence in Leading Yourself and Others"

• Book site: BuildYourModel.com

• LinkedIn: Marsha Acker

• Website: TeamCatapult.com

— RESOURCES MENTIONED IN THE SHOW —

• Study: “Essential Conflict In The Workplace Statistics In 2024” from ZipDo

• Theory: 4 Player Model

• Book: "Dialogue: The Art Of Thinking Together" by William Isaacs

• Past episode: 159: Increasing Confidence by Increasing Self-Awareness with Dr. Tasha Eurich

• Past episode: 366: Mastering Conversations through Compassionate Curiosity with Kwame Christian

• Past episode: 707: Amy Edmondson on How to Build Thriving Teams with Psychological Safety

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.