How to Be Awesome at Your Job 949: How to End Miscommunications, Unclarity, and Endlessly Repeating the Same Conversation with Marsha Acker
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Apr 1, 2024 Marsha Acker discusses breaking free from miscommunications by focusing on understanding the root causes and actions in conversations. She emphasizes the importance of recognizing covert actions in communication, enhancing self-awareness, and navigating miscommunications in team meetings by fostering genuine dialogue and feedback.
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Unspoken Thoughts
- Recurring conversations happen when we think things but don't say them clearly.
- Naming these unspoken thoughts allows for productive dialogue and change.
Four Actions of Conversation
- Analyze conversations using the "four actions": move, follow, oppose, and bystand.
- Identify covert actions where intent differs from spoken words to understand miscommunication.
The Shoe Struggle
- Marsha Acker's daughter voiced agreement ("OK") but intended opposition regarding shoes.
- This "covert action" created a recurring frustrating pattern.