Exploring how miscommunication during a team meeting stirred tensions, leading to a high-stakes moment of misunderstanding before being resolved through open dialogue and introspection, resulting in a deeper team conversation.
Marsha Acker reveals how to break free from the cycle of miscommunication and misunderstandings.
— YOU’LL LEARN —
1) The root of misunderstandings and miscommunications
2) The four actions of every conversation
3) The more effective way to disagree with someone
Marsha Acker, CPCC, PCC, CPF, is the host of the Defining Moments of Leadership podcast, the founder and CEO of TeamCatapult, and the author of two groundbreaking and thought-provoking books: The Art and Science of Facilitation and Build Your Model for Leading Change (a workbook). Marsha has an international presence and reputation as a facilitator of meaningful conversations, a host of dialogue, and a passionate agilest. She coaches leadership teams to grow their collective leadership and to build the capability of achieving true, sustainable behavior change through dialogue.