Understanding Covert Actions in Communication

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The chapter explores covert actions in conversations, where intentions may differ from verbal expressions, leading to misunderstandings. It provides insights on recognizing and addressing covert actions to align intentions with actions, fostering better understanding. Emphasis is placed on shifting conversations to prevent tension and improve collaboration through genuine communication.

Marsha Acker reveals how to break free from the cycle of miscommunication and misunderstandings.

— YOU’LL LEARN —

1) The root of misunderstandings and miscommunications

2) The four actions of every conversation

3) The more effective way to disagree with someone

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— ABOUT MARSHA —

Marsha Acker, CPCC, PCC, CPF, is the host of the Defining Moments of Leadership podcast, the founder and CEO of TeamCatapult, and the author of two groundbreaking and thought-provoking books: The Art and Science of Facilitation and Build Your Model for Leading Change (a workbook). Marsha has an international presence and reputation as a facilitator of meaningful conversations, a host of dialogue, and a passionate agilest. She coaches leadership teams to grow their collective leadership and to build the capability of achieving true, sustainable behavior change through dialogue.

• Book: "Build Your Model for Leading Change: A Guided Workbook to Catalyze Clarity and Confidence in Leading Yourself and Others"

• Book site: BuildYourModel.com

• LinkedIn: Marsha Acker

• Website: TeamCatapult.com

— RESOURCES MENTIONED IN THE SHOW —

• Study: “Essential Conflict In The Workplace Statistics In 2024” from ZipDo

• Theory: 4 Player Model

• Book: "Dialogue: The Art Of Thinking Together" by William Isaacs

• Past episode: 159: Increasing Confidence by Increasing Self-Awareness with Dr. Tasha Eurich

• Past episode: 366: Mastering Conversations through Compassionate Curiosity with Kwame Christian

• Past episode: 707: Amy Edmondson on How to Build Thriving Teams with Psychological Safety

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