Exploring the seven critical junctures of self-awareness in communication and leadership, emphasizing the importance of understanding personal behaviors, expanding behavioral range, and recognizing ineffective conversations. The chapter also highlights the pitfalls of overestimating self-awareness in communication, leading to misinterpretations and misunderstandings.
Marsha Acker reveals how to break free from the cycle of miscommunication and misunderstandings.
— YOU’LL LEARN —
1) The root of misunderstandings and miscommunications
2) The four actions of every conversation
3) The more effective way to disagree with someone
Marsha Acker, CPCC, PCC, CPF, is the host of the Defining Moments of Leadership podcast, the founder and CEO of TeamCatapult, and the author of two groundbreaking and thought-provoking books: The Art and Science of Facilitation and Build Your Model for Leading Change (a workbook). Marsha has an international presence and reputation as a facilitator of meaningful conversations, a host of dialogue, and a passionate agilest. She coaches leadership teams to grow their collective leadership and to build the capability of achieving true, sustainable behavior change through dialogue.