Introduction

Marsha Acker reveals how to break free from the cycle of miscommunication and misunderstandings. 

— YOU’LL LEARN — 

1) The root of misunderstandings and miscommunications 

2) The four actions of every conversation 

3) The more effective way to disagree with someone 

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— ABOUT MARSHA — 

Marsha Acker, CPCC, PCC, CPF, is the host of the Defining Moments of Leadership podcast, the founder and CEO of TeamCatapult, and the author of two groundbreaking and thought-provoking books:  The Art and Science of Facilitation and Build Your Model for Leading Change (a workbook). Marsha has an international presence and reputation as a facilitator of meaningful conversations, a host of dialogue, and a passionate agilest. She coaches leadership teams to grow their collective leadership and to build the capability of achieving true, sustainable behavior change through dialogue. 

• Book: "Build Your Model for Leading Change: A Guided Workbook to Catalyze Clarity and Confidence in Leading Yourself and Others" 

• Book site: BuildYourModel.com 

• LinkedIn: Marsha Acker 

• Website: TeamCatapult.com 

— RESOURCES MENTIONED IN THE SHOW — 

• Study: “Essential Conflict In The Workplace Statistics In 2024” from ZipDo 

• Theory: 4 Player Model 

• Book: "Dialogue: The Art Of Thinking Together" by William Isaacs 

• Past episode: 159: Increasing Confidence by Increasing Self-Awareness with Dr. Tasha Eurich 

• Past episode: 366: Mastering Conversations through Compassionate Curiosity with Kwame Christian 

• Past episode: 707: Amy Edmondson on How to Build Thriving Teams with Psychological Safety 

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