AI Snips
Chapters
Transcript
Episode notes
Hotel Suite Fiasco
- Andrew Bustamante's family experienced several issues at a hotel during a wedding.
- The hotel oversold the bride's reserved suite, causing significant disruption.
Using Leverage
- Understand leverage: unfulfilled promises give you power.
- Use this power to ensure service providers meet their commitments.
Leverage in Action (Hotel)
- Andrew Bustamante successfully used leverage to resolve the suite issue.
- By outlining consequences, he motivated the hotel to find a solution.