Using Leverage to Get What You Want
EverydaySpy Podcast
00:00
How to Use Leverage to Improve Your Wedding Day
The hotel made a commitment to give the bride a certain experience. They did not want to have the kind of day where their corporate boss was called and the hotel got a negative review on their watch. That manager just didn't want that kind of day. So instead they got creative, they got flexible and they fixed the problem.
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