The Difference Between Me and the Manager

"I was just a member of the wedding group. I wasn't even important in the wedding, but the manager understood what I was saying," he says. "The big difference between me talking to the manager and the wedding family talk to the manager is that they did not set any kind of consequence." He adds: "Regardless of what you do, you will either get one zero star review from me and a phone call to the corporate headquarters or you will get a five star review".