The Yzzi Research Podcast

Establishing a Voice of the Customer (VoC) Program (ft. Shipra Kayan)

Jan 24, 2022

34:19

Creator website

Highlights

AI Chapters

Episode notes

What's the Best Deliverable to Share VOC Insights?

04:01

UX Researcher - Is Customer Listening a Good Process?

02:37

The Role of Customer Service in VOC

02:43

Introduction

3min

VOC, Voice of the Customer, at Upwork

4min

Upwork VOC Program - How Did You Evangelize and Socialize the Program?

3min

VOC Program at Upwork - What Were Some Failures?

4min

VOC - The Most Effective VOC Deliverables

4min

How to Build a VOC Program?

4min

Voc

3min

What's the Best Deliverable to Share VOC Insights?

4min

The Role of Customer Service in VOC

3min

10.

UX Researcher - Is Customer Listening a Good Process?

3min

Shipra is a designer dedicated to transforming the way we work together as a global community. She spoke with Imani about voice of the customer (VoC). She talked about her experience establishing, maintaining, and socializing a VoC program at UpWork.

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