AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min chapter
Establishing a Voice of the Customer (VoC) Program (ft. Shipra Kayan)
The Yzzi Research Podcast
Upwork VOC Program - How Did You Evangelize and Socialize the Program?
At Upwork, we established a cross-functional team to be sort of the owners of the voice of the customer. We measured impact by how much change we could affect on the product roadmap. Once we had a few success stories, we brought them to the company all hands. And then just took those stories around.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode