
Establishing a Voice of the Customer (VoC) Program (ft. Shipra Kayan)
The Yzzi Research Podcast
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What's the Best Deliverable to Share VOC Insights?
We had a monthly sort of Google slide deck and a monthly meeting with product leadership, product and engineering leadership. We wanted to highlight the fact that this is the same issue that we talked about last month. And for every issue, we wanted to have a decision moment in that meeting. The most effective deliverable is a juris ticket to a developer.
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