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4min chapter
Establishing a Voice of the Customer (VoC) Program (ft. Shipra Kayan)
The Yzzi Research Podcast
VOC - The Most Effective VOC Deliverables
Shippra talks about her biggest success in setting up VOC at Upwork. She also discusses the software and tools you need if you're creating a VOC program. Shippra: "We were able to establish those relationships and really move these bugs and issues into fixes"
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