Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 2min
How to Write a Book About Customer Success
02:16 • 4min
The Importance of Customer Success
06:43 • 4min
Scaled Customer Success Starts With Community
10:43 • 5min
The Importance of Storytelling
15:29 • 4min
The Importance of Responding to Non Responders
19:10 • 5min
How to Retain Smaller Scale Meetings
24:28 • 5min
How to Memorize Your First Moment of Value
29:03 • 5min
How to Celebrate Success
33:36 • 3min
The Seven Pillars of Custom Success
36:30 • 3min