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5min chapter
The Vault - 7 Pillars of CS
Gain Grow Retain
How to Retain Smaller Scale Meetings
When I first started Gengra retain, we were running our office hours calls every Thursday. And one of the things that we would do in the first probably eight weeks was send an NPS survey after every session. The response rate on that was like 75 or 80% of people who came to the meeting, you know, responded to it. It's because a I wrote it in a really personal way when I sent out the actual email to ask them for feedback. After customer success is about people.
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