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The Vault - 7 Pillars of CS
Gain Grow Retain
Scaled Customer Success Starts With Community
The word customer centric has now become too cliche or mainstream. It's been butchered so many different times. The idea is to really start looking outward in rather than inward out. And again, that customer professional services leader is not a bad person. Don't give you MPS style rant and go one to many with vanilla dot higher logic dot com.
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