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The book is broken into two parts and you don't actually get into the seven pillars until like page 120 or something. It's almost this microcosm of customer success that we have to go like live day to day. And so it's not a plug and play, Hey, here's how to make your community successful, right? It's like the same thing. Someone always owns the moment.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode