The Vault - 7 Pillars of CS
Gain Grow Retain
00:00
The Importance of Customer Success
The book is broken into two parts and you don't actually get into the seven pillars until like page 120 or something. It's almost this microcosm of customer success that we have to go like live day to day. And so it's not a plug and play, Hey, here's how to make your community successful, right? It's like the same thing. Someone always owns the moment.
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